Refund policy

GiardinoFresco.com is an e-store operated by Giardino Fresco, Inc.

Our main claim to fame is our Arrive Alive Guaranteed. We always package our plants in 1-gallon containers to help with ease of shipping. We then add bamboo stakes, heat shrink plastic, and honeycomb paper to ensure the plant is protected during the trip. Remember the trip is arduous for plants from disturbed roots to extreme temperatures. Once they arrive we need your help. Please leave them in their container. Place them in partial sun and water generously for the next few days. After regular growth resumes, and your plant is healthy, then you can repot and begin enjoying the new specimen.

If for any reason, the tree did not survive the trip. (Remember losing leaves is not a dead plant, it can be shock.) We must confirm this by removing the bark and seeing if there is still green in the cambium layer. If there is, great news the plant is alive and with our instruction, you can bring it back to full health. If it made the trip, but is dead with no green in the cambium layer near the graft then we will refund or ship a replacement.

To start a return, you can contact us at tony@giardinofresco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned: gardening tools, fertilizers, seeds, fruits. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tony@giardinofresco.com.